Question 1

How does Carefuel work?

Accepted Answer

After answering a few questions about your current fuel card solution and your fuel requirements, we'll run a comparison to find you the biggest saving we can with another fuel card provider. If we can find you a significant saving, we'll process the switch to your new provider, taking care of everything. Once you start using your new cards, we'll track your fuel prices every week to ensure you never overpay for fuel again.

Question 2

How much does Carefuel cost?

Accepted Answer

Our service is absolutely FREE! You shouldn’t have to pay to be on the best deal. That’s why we have removed all hidden prices such as card, service and non-usage fees. You only pay for the fuel that you use.

Question 3

Will you switch my fuel card provider every week?

Accepted Answer

No. After we have found you a significant saving and switched you to your new fuel card provider, we won't switch you again unless it's absolutely necessary. We look after your fuel prices every week to ensure you are always on a great deal, so it won't be necessary to switch again.

Question 4

What is a fuel card?

Accepted Answer

Fuel cards give you a significant discount when purchasing fuel at fuel stations. Just like a bank card or store card, you have a PIN for security and use the card to purchase fuel. However, you purchase fuel on credit and pay a weekly invoice for all the fuel purchases made by the card in that week. There are many fuel cards to choose from depending on your fuel requirements, location and usage.

Question 5

How do fuel cards work?

Accepted Answer

Fuel cards work like a bank card, but without the chip. The cards work at the desk and require a PIN to use. The magnetic strip allows the fuel card provider to capture the data on fuel usage.

Question 6

Where can I use my fuel card?

Accepted Answer

The fuel cards available with our providers give you access to over 3,600 stations across the UK. With many cards to choose from, you will always be covered. Each provider has their own user friendly map so you can easily find the closest station to you.

Question 7

How do I pay with my fuel card?

Accepted Answer

You pay using your fuel card at the till. The cashier will swipe your fuel card and either ask you to enter your four-digit PIN number or sign for the transaction. Sometimes, the cashier may also ask for your vehicle registration number and mileage for extra validation. The transaction will then be logged on your account and appear on your next weekly invoice.

Question 8

Can I use "Pay at pump" with fuel cards?

Accepted Answer

Unfortunately, this is not available and all payments need to made at the till.

Question 9

Will my fuel prices change?

Accepted Answer

Yes. Your fuel prices will change each week as the wholesale price of fuel changes each week. However, we track your prices for you to ensure that your fuel card provider never increases your rate by more than they should. This means you'll never overpay for fuel again.

Question 10

How much does Carefuel cost?

Accepted Answer

Our service is absolutely FREE! You shouldn’t have to pay to be on the best deal. That’s why we have removed all hidden prices such as card, service and non-usage fees. You only pay for the fuel that you use.

Question 11

Where can I use my fuel cards?

Accepted Answer

The fuel cards available with our providers give you access to over 3,600 stations across the UK. With many cards to choose from, you will always be covered. Each provider has their own user friendly map so you can easily find the closest station to you.

How does Carefuel work?

How much does Carefuel cost?

Will you switch my fuel card provider every week?

What is a fuel card?

How do fuel cards work?

Where can I use my fuel card?

How do I pay with my fuel card?

Can I use "Pay at pump" with fuel cards?

Will my fuel prices change?

How much does Carefuel cost?

Where can I use my fuel cards?

Frequently Asked Questions

What our customers say

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